Contact Us!

To better serve you, the CI Lab at UT-Dallas has provided a number of different ways to address speech scientists and engineers looking to post inquiries about the functionality of the CCi-MOBILE software suite. Upon sending your request(s), inquiries, and/or questions to [email protected] with the subject line: ‘CCi-RI Inquiry’, we will respond in a timely manner and may process your request accordingly:

   Smiley face For investigators with highly specific, non-intuitive complications with software implementation, the CI Lab may provide sample            code/scripts as a starting point to address the issue.

            • It is important to understand we are an academic organization striving to support the hearing research community. As such the              CRSS-CI Lab at UT-Dallas may not be able to completely address the requested implementation either due to software constr-              aints, operating specifications, hardware constraints, or real-time constraints. We will respond to the investigator with feedback               to assist you on a best-effort basis. We also ask that the investigator review the Operating Specifications before inquiring to det-               ermine if the investigator's request is feasible.

   Smiley face For investigators requesting suggestions from the CRSS-CI Lab at UT-Dallas on how to use the software suite to conduct            experiments, we do offer hands-on workshops at appropriate meetings (Conference of Auditory and Implantable Prosthesis- CIAP,            Alliance of Cochlear Implants-CI, Meetings of the Acoustical Society of American- ASA, etc.). We may provide template codes and/         or scripts with easy-to-follow instructions within the current routine(s) to assist the investigator in their research endeavors.           Our goal here is not to insert ourselves into your research goals, but instead help facilitate your abilities to accomplish your own            research goals/agendas.

            • Additionally, the CRSS-CI Lab at UT-Dallas may also provide subjective feedback, advice on how to address the questions and                 can be available for one-time Q-and-A type meeting(either through WebEx/Skype/Conference etc.)

            • We also schedule a 1 hour "Skype CI-HAPPY Hour" Smiley face time with UT-Dallas CRSS-CI Lab which is open to attend.

   Smiley face For frequent inquiry requests, we will create Release Notes in a Memo style that address the questions and respond to the            investigator. These questions and discussions may be migrated to our Frequently Asked Questions page.

   Smiley face For investigators who wish to provide general feedback and logistics based on their positive/negative experience with CCi-MOBILE,         the CRSS-CI Lab at UT-Dallas would be happy to entertain those experiences and for user-friendly suggestions, we may choose to          incorporate them in a future release.